That momentit finallymakes sense.

An explanation, a different example, a question that helps it click. AI Tutor stays beside the lesson and works with the learner’s needs.

How AI Tutor access works Follow the story

Available inside eligible assigned FBTL-hosted courses

Fox by the Lake Search your workspaceJB

JBJoe BloggsPersonal learningYOUR WORKSPACEMy LearningCourse finderMy courses Your account Settings

Joe Bloggs · Customer hand-off fundamentals

My Learning

One useful next step, at your pace.

YOUR ASSIGNMENTCustomer hand-off fundamentals

SOURCEApproved lesson material

NEXT STEPCheck your understanding

Your private learning spaceFox by the Lake Portal

01Assigned course context

LESSON 02 · PREPARE THE HAND-OFF

A clear hand-off
keeps a promise.

Name the promise, share the evidence and make the next owner clear.

“Why does naming the next owner matter?”JB Joe Bloggs

Approved lesson contextPrivate learning

02Current lesson and question

LET’S WORK IT THROUGH

Think of it as
passing a baton.

If nobody knows who receives it, the promise can stop there. Who would you name next?

Try a practice question 03Grounded tutor support

Illustrative Portal screens · fictional example data

Less pressure to pretend. More space to understand.

01The moment that matters

Joe has read the lesson. He is still not quite sure.

A moment of uncertainty

“I’ve read it. I’m still not sure.”

That is a useful place to begin. Open support beside your eligible assigned lesson and ask about the part that has not clicked yet.

Available within eligible assigned FBTL-hosted courses

Grounded in the course

Get help grounded in the approved material for the lesson you are working through.

Guidance before answers

Use hints and guiding questions to work out the answer and understand why it makes sense.

Fox by the Lake Search your workspaceJB

JBJoe BloggsPersonal learningYOUR WORKSPACEMy LearningCourse finderMy courses Your account Settings

Joe Bloggs · Customer hand-off fundamentals

My Learning

One useful next step, at your pace.

YOUR ASSIGNMENTCustomer hand-off fundamentals

SOURCEApproved lesson material

NEXT STEPCheck your understanding

Your private learning spaceFox by the Lake Portal

01Assigned course context

LESSON 02 · PREPARE THE HAND-OFF

A clear hand-off
keeps a promise.

Name the promise, share the evidence and make the next owner clear.

“Why does naming the next owner matter?”JB Joe Bloggs

Approved lesson contextPrivate learning

02Current lesson and question

LET’S WORK IT THROUGH

Think of it as
passing a baton.

If nobody knows who receives it, the promise can stop there. Who would you name next?

Try a practice question 03Grounded tutor support

Illustrative Portal screens · fictional example data

Unpack the idea

Let’s find another way into it.

The tutor uses approved lesson context to explain, give a worked example or ask a guiding question. The help stays close to the subject.

The lesson → your question → a grounded explanation

Different ways to understand

Ask for another explanation, a smaller step or an example that connects the idea to the lesson.

Knowledge checks with purpose

Try a private question, check your understanding and see what to revisit.

Fox by the Lake Search your workspaceJB

JBJoe BloggsPersonal learningYOUR WORKSPACEMy LearningCourse finderMy courses Your account Settings

Joe Bloggs · Customer hand-off fundamentals

My Learning

One useful next step, at your pace.

YOUR ASSIGNMENTCustomer hand-off fundamentals

SOURCEApproved lesson material

NEXT STEPCheck your understanding

Your private learning spaceFox by the Lake Portal

01Assigned course context

LESSON 02 · PREPARE THE HAND-OFF

A clear hand-off
keeps a promise.

Name the promise, share the evidence and make the next owner clear.

“Why does naming the next owner matter?”JB Joe Bloggs

Approved lesson contextPrivate learning

02Current lesson and question

LET’S WORK IT THROUGH

Think of it as
passing a baton.

If nobody knows who receives it, the promise can stop there. Who would you name next?

Try a practice question 03Grounded tutor support

Illustrative Portal screens · fictional example data

Make it yours

A little practice. A clearer connection.

Try the idea yourself and check your understanding. Revisit the part that needs attention without feeling rushed into the next quiz.

Hints · alternative explanations · knowledge checks

Progress that belongs to the learner

Keep your next lesson, progress and completion clear. Your tutor conversation remains private.

Keep the lesson moving

Your lesson stays available if tutor support is temporarily unavailable. Continue with the course material.

Fox by the Lake Search your workspaceJB

JBJoe BloggsPersonal learningYOUR WORKSPACEMy LearningCourse finderMy courses Your account Settings

Joe Bloggs · Customer hand-off fundamentals

My Learning

One useful next step, at your pace.

YOUR ASSIGNMENTCustomer hand-off fundamentals

SOURCEApproved lesson material

NEXT STEPCheck your understanding

Your private learning spaceFox by the Lake Portal

01Assigned course context

LESSON 02 · PREPARE THE HAND-OFF

A clear hand-off
keeps a promise.

Name the promise, share the evidence and make the next owner clear.

“Why does naming the next owner matter?”JB Joe Bloggs

Approved lesson contextPrivate learning

02Current lesson and question

LET’S WORK IT THROUGH

Think of it as
passing a baton.

If nobody knows who receives it, the promise can stop there. Who would you name next?

Try a practice question 03Grounded tutor support

Illustrative Portal screens · fictional example data

02Make room for better work

A different explanation can change the next five minutes.

The challenge
Reading the same paragraph again
With AI Tutor
A different way into the same idea
The challenge
Guessing to get through the quiz
With AI Tutor
Hints that help you do the thinking
The challenge
Opening a chatbot without the lesson
With AI Tutor
Support grounded in the assigned course

03AI, with a useful job to do

Find the explanation that makes it click.

Ask about the part that feels unclear. The tutor can explain it another way, offer a hint and ask a question that helps you test your thinking. Each exchange brings you back to the lesson and a useful next step.

THE STARTING POINT

Joe’s private lesson question

“What makes a useful hand-off?”

01Customer hand-off fundamentals

02Approved lesson context

03Eligible assigned FBTL-hosted course

Keep the original context

AI + YOUR PEOPLEEXAMPLE

Illustrative tutor exchange

“Start with what the next person needs.”

Explain the idea in a smaller step

Connect it to a practical example

“Which detail would you pass on first?”

A person takes the next step

Course-grounded support · a private space to practise, not a guaranteed result

04The story does not stop here

The lesson. The help. The next useful step.

Keep course discovery, assigned learning and tutor access clear. The right route depends on the learning you choose or receive.

Explore the whole platform

IT STARTS WITH

AI Tutor

Your next learning step

My Learning

Tutor + Organisation Learning

Support approved private courses while managers see progress and completion—not the learner's private conversation.

Tutor + My Learning

Keep the lesson, tutor and next action in one familiar personal learning environment.

Tutor + approved context

Use the hosted course as the knowledge boundary and keep core learning available if AI support is unavailable.

05Build the right plan

Tutor support, as part of eligible learning.

Access and cost depend on the hosted course or organisation learning arrangement in which the tutor is enabled.

Included or agreed within eligible hosted-course access

How AI Tutor access works

YOUR PLAN / 01

Course access

The course page or organisation assignment explains its delivery route and any price before enrolment.

Start with the right foundation

YOUR PLAN / 02

Tutor availability

Only supported FBTL-hosted courses show AI Tutor as an available learning tool.

Match the way you will use it

YOUR PLAN / 03

No duplicate workspace

The tutor lives inside My Learning; there is no second AI account to buy or manage.

Agree what belongs in your plan

Creating an account alone does not activate AI Tutor. Open an eligible hosted course to use it.

The useful details

A few things worth knowing.

Is AI Tutor a general-purpose chatbot?

No. It is a capability inside eligible assigned FBTL-hosted courses and is grounded in the lesson context and source material for that course.

Can an organisation manager read tutor conversations?

No. Managers receive the operational learning information they need, such as progress and completion, without a feed of private tutor conversations or learner answers.

What happens if the AI service is unavailable?

The lesson and approved course content remain accessible. The tutor is an optional learning support, not a dependency that locks the learner out of the course.

06Make the next move yours

Ready to make the next connection?

AI Tutor is available inside eligible assigned FBTL-hosted courses. An account alone does not activate it. Sign in and open your eligible course in My Learning.

Receive an eligible hosted assignment

AI Tutor appears inside supported FBTL-hosted courses assigned through My Learning, not as a separate subscription screen.

Create or sign in to My Learning

One account carries assignments, progress and the private course room.

Learn, ask and check understanding

Use the tutor when it helps; continue the lesson normally when it does not.

Less pressure to pretend. More space to understand.