CIM - AI Customer Journey

About this course

CIM: This one-day course looks at using the latest AI tools for customer journey optimisation, including predictive analytics, sentiment analysis, personalised content strategies, chatbots, and conversion rate optimisation techniques. Key tools covered include SparkToro, Dynamic Yield, Adobe Target, Audiense, Orange, Kimola, Crayon, Midjourney, Stable Diffusion, IBM Watson, Marpipe and ChatGPT.

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